Posting again to warn others of how customer service is currently handling things. Think twice before buying anything from BJJHQ. I placed two orders of armbar soap in March. Customer service said the shipper lost it and issued one refund in late April. They said there was a glitch while processing the second refund of the same amount. It's now July and I still haven't received my money. Customer service is stating they owe me a lower amount than I paid and is blaming accounting. They have given no timeline on when I'll get it. They offered to send "free" gear if accounting doesn't respond, but nothing about it is free until I get my refund or something worth more that the value of how much I paid. I get that times are tough, but they still list products every day. Extremely dissatisfied with customer service.   

Think twice before buying anything from BJJHQ. I placed two orders of armbar soap in March. Customer service said the shipper lost it and issued one refund in late April. They said there was a glitch while processing the second refund of the same amount. It's now July and I still haven't received my money. Customer service is stating they owe me a lower amount than I paid and is blaming accounting. They have given no timeline on when I'll get it. They offered to send "free" gear if accounting doesn't respond, but nothing about it is free until I get my refund or something worth more that the value of how much I paid. I get that times are tough, but they still list products every day. Extremely dissatisfied with customer service.