This unique drop from Phalanx features a stunning mech warrior graphic across the entire back panel. All designs are sublimated into the poly/Spandex blend material ensuring they'll never fade.
Pulled the trigger on another GI. Had an issue w a past purchase that wasn't BJJHq fault. they fixed it and went above and beyond. good folks who stand by their platform. now to buy some skills.
This is the shipping service BJJ HQ is using. Despite all the problems they are using them. Maybe this is why they are not answering emails? https://www.bbb.org/us/ca/long-beach/profile/freight-broker/aci-logistix-llc-1216-1000011151/customer-reviews
Our fulfillment provider uses ACI sometimes, but they have admittedly been unreliable the past few weeks over the holiday period. I agree the spotty service is not acceptable and we're working on ensuring theyre not someone we rely on going forward.
BJJ888457 And BJJ888216 have still yet to be received. No one at CS is answering emails. So today, I am telling my entire BJJ community to buyer beware when purchasing from you all.
Hi, I see you spoke with a rep in December regarding a potentially lost package. It looks like we agree to ship out a replacement and based on the tracking of the reshipment, it was delivered Dec 12th. Link: https://track.shipveho.com/#/trackingId/VH9V6K09X0TD0M If that's not your address please lmk
So I see it was my address but it was delivered when I was not home. They were not there when I got home. But because you gave no tracking number - I had no idea. So either the deliver driver stole them or a someone who got into our secure building did. Again if we had tracking numbers from the start this would have been resolved .
So you lost one package, got a free replacement and now lost a second one - in a SECURE building - and are threatening to tell the "entire community" beware of buying from them? You're just an asshole to be blunt. You should be grateful they made the attempt to make it right.
your package got stolen twice that's not the company's fault that's your fault. Get a p. o. box or deal with the reality of living in a multi unit building
Why everyone hating on bjjhq outa nowhere😔
for real lol, been here since 2011 never have I not gotten my item. now veho this shipping company that shows up is sketch to say the least. they 20ft toss it to the door.
some of these rolling deals glitched. like sold out after payment. item switched during payment. lots of issues that weren't the fault of bjjhq. just bad programming I guess.
Waiting for my $140 refund. When can I expect it? Email starts at thebrig
Hi, I see you were talking with a rep about whether youd like us to fix your orders and manually set up shipments or refund. I see you confirmed you'd prefer a refund a few days ago but havent gotten a reply yet. Apologies for the slow reply. I messaged our team to make sure the full refund is posted to your account right now. Thanks for your patience!
Yes, a refund please. I did reply to the email, twice. Thanks
Still no refund. When can I expect it?
I never received a reply to my email. I never got my order number BJJ891635 Ordered on 12/23 and hasn't arrived
sent you guys an email about an order from 12/21
What's the start of your email or your order number? I'll take a look. Also please check Spam for a reply in case our response potentially got filtered there mistakenly.
I got stuff showing in stock on the main page but sold out when I go to check out.
hmm which item/size?
All these complaints. This sounds like a con that I should have gotten in on. I am Grappling with the idea. I shall go on a Quest to see if I can move on to bigger cons. - Brian Cimins the Autistic conman
cs@bjjhq.com My apologies, I didn't see this email before I sent the other. But I had our team send a payment request over for this order as well, so you should see two $10.00 requests from us ($20.00 total). Miroslav Sent from Front Could you please provide an update on orders #BJJ893452 and #BJJ893456? I would like to know if they have been shipped. I have already settled the $20.00 total for the requested shipping fees ($10.00 per order). Thanks for your help!
Never had a problem. They have excellent customer service!
Since 2018
can we run a cheetah c spec for literally 30 seconds so we can get rid of Cruella De Vil once and for all?
No A1H anything
I sent an email on January 5th about order #BJJ885245 which was placed on November 26th and have not received a response.
BJJ892083 Ordered a rashguard and was sent the wrong size. CS hasn't been responding to emails.
Hi Ming, I'm pinging our main rep to make sure it's prioritized and the correct item is sent out ASAP. Apologies for the late reply.
I've been trying to get customer service to respond for 2 weeks about receiving the wrong sized gi. order number BJJ890608
I see we had shipped out a replacement for a size mixup and our warehouse sent out a Gi labeled A3 but the actual Gi was an A0 (rather than a packer mistake, it turns out there was a labeling mismatch, my apologies for the frustration). I highlighted the issue to our warehouse supervisor to ensure the replacement shipment is opened and inspected prior to shipping out the proper size. I'll tell Nick to follow up on your ongoing email thread as well.
the label says a0. when will they ship the correct size?
It looks like the in-house small label (Flow) says A3 but the warehouse-generated larger label (which our fulfillment warehouse uses to scan) is listed as A0. I've asked our warehouse head to supervise the packing of the order but since it's Saturday it may not be something that gets processed and picked up by carrier until Monday when the work week begins.
For order BJJ892716 as well as another order I placed under that address; please refund me if you won't ship either of them :(
Hi happy, The order numnber you mentioned was shipped one day after the order was placed (4201253192612903290773100000397518). It probably should have arrived by now but the carrier might be having some peak season delays. I'll have our main CS rep check in on it and see if it's stuck somehow. The other order under your address is also shipped (4201253192612903290773100000400935) and the latest scan movement is from a couple days ago so it should be arriving without issue, but we can check on it as well. (both tracking numbers are ACI Logistix)
I just sent a second email about missing items/refunds. n8t is the start of my email address.
Still waiting for Order BJJ889791 says its awaiting shipment still in ny purchased on 12/16/25 ive place multiple orders after and have receive all of them. Ive sent an email about this order and haven't heard anything back yet
Hmm that is odd, i see the label was generated on Dec 16th but unlike your other orders it never left that status phase. It might be something that went with our USPS pickup but is lost in the shuffle at the local Post Office. I'll dig into it and reship in the meantime.
How come when I click on state there's no options for Canada. my settings are on Canada and I've ordered before but I can't seem to ship to Canada.
you have to click on saved addresses
I also sent an email about order BJJ887732. I placed this order on December 5th and it says shipped, but I have no tracking number to go off of. One other order was placed a day earlier and it got here no problem. Same with an order placed on December 19th. Please let me know what's going on. I've reached out multiple times now....
Hi Chris, I see what you mean. It looks like that order never left the initial status when something goes out via USPS. I'm digging into it now and will have a CS rep reach out with update/solution. Apologies for the wait with this order. Thank you!
does dongs reply
I purchased a size A2 kitsuni black heros gi and was charged twice. i know this because my paypal account has two charges in the activity. however i never received any order details from BJJHQ and do not see it in my order history on the BJJHQ app or website. can you please assist with this matter? none of my emails have been responded to either.
Shoot us an email (tony@BJJHQ.com/nick@BJJHQ.com) with your paypal email address and we'll figure out where the order went and get you your Gi asap! Thank you and apologies for the snag on this order.
Hi, My order has a wrong shipping address, please check the email I sent you. #BJJ894725
contact form is not working. I ordered a ghee but got three emails about it and want to make sure I'm not getting charged three times. I only want the one. not sure what's going on. sorry for spelling mistakes using talk to text
bump
Can you give me some more info about your specific order(s)? If you got three emails, did they include three separate Order Numnbers? If so, please give me them and ill make sure its taken care of.
they came from paypal. i did not receive an email for these purchases from BJJHQ yet. it was for a kitsune black hero's gi size A2
sorry to jump in here, but there is definitely an issue with PayPal processing duplicate orders. I had the same issue twice last month and I'm currently pursuing a refund. if you got multiple emails, you were charged multiple times
Bump
@ RhynoVhyrus can you shoot an email to tony@BJJHQ.com with your paypal email address? If there's no order number but payment went thru, then we should be able to resolve it via email address from your paypal account. Also please include which specific Gi / size you wanted (in these albeit rare instances when PayPal orders get botched, we dont receive any order info from PayPal other than the default address and email/name).
Women's cheetah print C spec when