Unfortunately, BJJ HQ does not stand behind the products they sell.

If there is a quality issue with a product you have purchased from them they simply tell you to take it up with the manufacturer.

Here is the policy.

Can I return a defective product?
Our bad. Don't ship it back. Shoot us an email at cs@BJJHQ.com and we'll take care of it for you.

Answer from customer service contradicts this defective product policy.

We cannot accept returns once an item is washed. Since we shipped the correct item, your follow-up would be with the manufacturer (considering that if there is a defect, it's a manufacturer's defect).

I'm probably going to have to apply for a charge back against these folks.